European Consumer Centre Bulgaria

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Get free consumer advice

The European Consumer Centre in Bulgaria offers free consumer advice that could help you avoid trouble when shopping in the EU.
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Get free consumer advice

European Consumer Centre: help to consumers when travelling and shopping within the EU


Do you need consumer advice for your trip in Europe or do you want to know how to shop safely on the Single EU Market?

Do you have difficulties in receiveing compensation for the cancelled flight or  with the replacement of the product with a new one? Your comlaint for a higher bill remained unanswered?

The European Consumer Centre in Bulgaria offers free help and advice

  • when travelling in Europe or when buying goods and services from another member state, Iceland or Norway. Our consumtation can save you money and help you avoid problems,
  • free professional help and complaints handling against traders based in another member state, like foreign online shop or touroperator in case you are not happy with the way your has been treated. 

The quality charter will explain how we will try to assist you and the service standards you can expect from us.

The European Consumer Centre is cofinanced by the European Commission and the Bulgarian government. The Centre in Bulgaria is part of the Commission for Consumer Protection.

The European Consumenr Centre in Bulgaria is part of a network of European Consumer Centres (ECC-Net), in all EU member states as well as in Iceland and Norway. The centres work together so that you can receive help and advice in your country of residence for problems abroad.  


Success stories

Flight Cancellation Flight Cancellation
Later, the passengers were informed that the alternative flight was also cancelled. Assistance related to ...
The luggage of three passengers is lost The luggage of three ...
Three Bulgarian consumers flew from Sofia to the US via Rome with an Italina aircarrier. They comlain ...

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