European Consumer Centre Bulgaria

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E-commerce


Bulgarian consumer makes an order for children clothes from a french website. Some days later the sum for the order was extracted from the consumer’s credit card. Two months later the consumer still wait his order. The consumer made lots of attempts to contact the trader, but in vain. He sent an electronic complaint to the trader, but it did not receive an answer. The consumer sent his complaint to ECC Bulgaria. Following intervention of ECC Bulgaria and  ECC France, the consumer finally obtained a refund and the extracted sum from his credit card, which amounted to 93,28 euro was restored. The case was solved for 49 days.


  • Online shopping

    Online shopping

    When the consumer received the order he was surprised that the products were fake and different from the ordered ones.


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