European Consumer Centre Bulgaria

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  • The luggage of three passengers is lost

    The luggage of three passengers is lost

    Three Bulgarian consumers flew from Sofia to the US via Rome with an Italina aircarrier. They comlain about lost luggage.

  • Flight Cancellation

    Flight Cancellation

    Later, the passengers were informed that the alternative flight was also cancelled. Assistance related to providing food, beverages, opportunity for two telephone calls, according to Directive 261/2004 was not provided to the passengers and information for the next possible flights was not offered to them.

  • Cancelled flight

    Cancelled flight

    The flight was first announced delayed but then the airport was closed and the flight cancelled.


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