Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland or Norway
The European Consumer Centres Network (ECC-Net) comprises 30 centres in all 28 EU Member States, Iceland and Norway. These centres offer free and personalised information, advice and assistance to consumers having problems with cross-border transactions in another country within the network.
The network helps citizens to ensure that their consumer rights are respected and to reap the benefits of the Single Market.
This website is part of the action 670689 — ECC-Net DE FPA which has received funding under a grant for an ECC action from the European Union’s Consumer Programme (2014-2020).
The website content represents the views of the author only and it is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission, the Consumers, Health, Agriculture and Food Executive Agency and/or any other European Union body. The European Commission and the Agency do not accept any responsibility for the use that may be made of the information it contains.