European Consumer Centre Bulgaria

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Get free consumer advice

The European Consumer Centre in Bulgaria offers free consumer advice that could help you avoid trouble when shopping in the EU.
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Get free consumer advice

European Consumer Centre: help to consumers when travelling and shopping within the EU


Do you need consumer advice for your trip in Europe or do you want to know how to shop safely on the Single EU Market?

Do you have difficulties in receiveing compensation for the cancelled flight or  with the replacement of the product with a new one? Your comlaint for a higher bill remained unanswered?

The European Consumer Centre in Bulgaria offers free help and advice

  • when travelling in Europe or when buying goods and services from another member state, Iceland or Norway. Our consumtation can save you money and help you avoid problems,
  • free professional help and complaints handling against traders based in another member state, like foreign online shop or touroperator in case you are not happy with the way your has been treated. 

The quality charter will explain how we will try to assist you and the service standards you can expect from us.

The European Consumer Centre is cofinanced by the European Commission and the Bulgarian government. The Centre in Bulgaria is part of the Commission for Consumer Protection.

The European Consumenr Centre in Bulgaria is part of a network of European Consumer Centres (ECC-Net), in all EU member states as well as in Iceland and Norway. The centres work together so that you can receive help and advice in your country of residence for problems abroad.  


Success stories

Online shopping Online shopping
When the consumer received the order he was surprised that the products were fake and different from the ...
incorrect touroperators incorrect touroperators
The consumers rented a flat in Wien for the period of three days in May 2010 via an Austrian website. ...

News

  • EU negotiators agree to facilitate access to online TV and radio content across borders EU negotiators agree to facilitate access to online TV and radio content across borders
  • New EU rules allow Europeans to shop online without borders New EU rules allow Europeans to shop online without borders
  • Airbnb has committed to presenting the total price of bookings Airbnb has committed to presenting the total price of bookings
  • EC: Airbnb should clearly identify if the offer is made by a private host EC: Airbnb should clearly identify if the offer is made by a private host
  • Proposal: Cheap euro transfers everywhere in the Union Proposal: Cheap euro transfers everywhere in the Union

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